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AOL's AIM update alert bothers upgrade holdouts

by Juan Carlos Peréz

Some AIM users are angry about a recent alert message AOL LLC displays on their screens urging them to upgrade to the newest version of the instant messaging software.

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This is one of the reasons

This is one of the reasons why AOL is not doing well. Doing what's wrong for the customer seems to be embedded in their culture. They keep piling bad decisons on top of more bad decisions. Perhaps if they really listened to their customers, they could begin to start growing market share again.
by Anonymous (not verified) on 7/31/08 at 7:28 am | reply
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