Organized customer and employee support
Computers and applications stubbornly remain hard to use. Developers, from solo code jockeys to huge corporations, promise us things will be better "real soon." But if operating systems and applications aren't easier today than yesterday, at least we're seeing advances in how to support them. Take NTRSupport's new FirstHelp tool, a support portal. It combines information, drivers, tips, training, techniques, instant messaging, e-mail and even remote control software in a one-stop support shop.
Don't move system files onto removable media
Want to quickly bring your Windows system into an unsupportable state? Try moving system files to removable media and then removing the media!
And now, Symantec gets it all right
It’s refreshing to regale a vendor with kudos for customer service performed expertly. The beneficiary of my admiration today is Symantec.
Win an Amazon Kindle!
This month's giveaway gadget - Amazon's Kindle - will keep you entertained on the long trip home to visit family and friends over the holidays. Enter the drawing now!
Applied Security Visualization
By Raffael Marty
Published by Addison-Wesley Professional
Learn more!
IT Manager's Handbook
By Bill Holtsnider and Brian D. Jaffe
Published by Morgan Kaufmann
Learn more!
Windows Vista Resource Kit
By Mitch Tulloch, Tony Northrup, and Jerry Honeycutt
Published by Microsoft Press
Learn more!
